Mnemonic Technology offers Standard Support and Premium Support programs designed to meet the needs of the most demanding client environments.
Standard Support provides:
Unlimited software updates, including all maintenance releases, patches, and improvements to existing functionality during your license term.
Source code escrow service, providing the business continuity guarantees you need to base your operations on our software products.
Limited warranty, that commits us to repair any reproducible defects in our product.
Defect support
Product documentation
Premium Support includes:
Premium defect support, consisting of telephone support with guaranteed response times and problem escalation procedures. Telephone support hours range from Mnemonic business hours to full 24x7 support.
Software modifications service, where we develop enhanced versions of our products, tailored to a client's unique requirements.
Don’t see what you’re looking for? Mnemonic Technology can customize a support program to your exacting requirements.